Frequently Asked Questions

Qbord Members

What is Qbord?

Qbord is an online community for users who want to participate in focus groups, complete online surveys and share questions and information with their fellow members.

Why should I join?

Qbord offers many benefits to its users. For completing online surveys, or even just referring friends you receive Qbord points which can be used for Draws, Auctions, Merchandise, Charity, and even cash.
On top of Qbord points, we also pay users cash ($75 or more) to participate in focus groups all over Canada.

How do I join?

It’s simple, join on the top navigation menu or click here.

Is it truly free?

Absolutely! Qbord will NEVER ask for or charge any kind of payment. Not to mention we NEVER ask for your banking information.

How many accounts can I have?

One. There is no need for more than one account.

How many surveys will I receive?

We strive to send as many surveys as possible to all users but it can vary from person to person depending on which surveys we currently have available, and how well you filled in your sign up information.

How will I receive surveys?

You will receive a notification via email informing you there is a survey available for you to complete. It will additionally show up in your messages section in Qbord and automatically show up on your profile page.

What if I don’t want to be a member anymore?

It is a sad day when a Qbord member wishes to leave. To unsubscribe click the unsubscribe button at the bottom of the page.

Sign In and Password

How do I sign in?

On the very top of the page you will see an email and password field. Input the email you signed up with and password and then press login. If you haven’t signed up yet click “Join” on the top navigation menu or click here

Why do I need to sign in?

The reason we ask you to sign in is to verify who you are to ensure you receive the correct surveys , points, and prizes.

How do I change my password?

Once you are signed in check under your profile picture in your side dashboard. You will see the option to “Change Password” click this link, or click here instead.

What if I forgot my password?

First try to login, if it does not work you will be prompted if you have forgot your password. Click this link and it will ask you to provide the email you used that you sign up. Once you provide your email we will send you an email to help you get logged back in.

My email doesn’t work why?

Please ensure this is the correct email you used originally sign up. If you’re sure it is the right mail and you are still not logging in it could be for the following reason(s):
1. Qbord is performing maintenance on the site
2. Incorrect password
3. Your account has been suspended
If you still feel you are receiving this message in error please contact us.

Rewards Zone

What is Rewards Zone?

Rewards Zone is where Qbord members go to spend and earn points. You can spend your points on a number of great options:
• Auctions
• Draws
• Merchandise
• Charity
• And Cash Rewards
We strive to provide the most in demand items on our site so our Qbord members are always eager to spend their points.
You can also earn points through Loyalty incentives.

What is Loyalty Incentives?

We want to reward our loyal Qbord members so we created this section specifically for you. Loyalty Incentives allow you to refer your friends to Qbord and get points at the same time. We will reward you 250 points for every friend you refer. It’s a WIN-WIN scenario – More points to spend on Qbord and more friends to interact with.
*Disclaimer: You will only receive points for the people who sign up on Qbord. Please advice them to select “Other”
when asked “How did you know about Qbord?” and to include the email linked to your Qbord account, if they don’t include your email, you will not receive points.

How do I get points?

There are two main ways to get points.
1. Complete Surveys
2. Refer Friends
Surveys will vary in point value depending on the audience and length of time needed to complete the survey.
Referring friends will give you 250 points each time you refer a friend.

How do I spend points?

You can spend your points in a variety of different ways:
• Auctions – place bids on popular merchandise
• Draw – Enter into a chance to win some awesome prizes
• Merchandise – Cash your points out for great merchandise
• Charity – Donate you points to our monthly charity
• Cash Rewards – Cash out your points for pre-paid visa cards

How do Auctions Work?

1. Find an item you like
2. Bid on the item (Must be higher than starting bid/previous bid)
Note: If another Qbord member outbids you will get an email notification informing you that someone has outbid you. You can rebid on that item at any time before the auction ends.

How do Draws work?

Draws are a straight forward process. Enter as many times as you want. At the end of the draw a random winner will be announced, and if you are the lucky one you will be notified by email.

How do Cash Rewards work?

If you have enough available points you can cash them out for pre-paid Visa cards. We will ship them to your house free of charge.

How do Charities work?

Each month we select a different charity. For each contribution we donate $10 on your behalf to the selected charity

How do I get Merchandise?

To get merchandise you must confirm your purchase on Qbord. Once you complete this process you will receive an email to your inbox prompting you to confirm your shipping information. If you have already supplied this information, all you will need to do is confirm the next step. If you have not provided your shipping information you will be required to provide your shipping address so we may sent your merchandise to you. Once you complete this process we will sent a confirmation email to you with a confirmation of details. If on the off chance you somehow provided incorrect information you have 48 hours to notify Qbord before the merchandise is shipped.
Qbord is not responsible for sending merchandise to the wrong address if Qbord member has provided the incorrect shipping details

How will I know if I have won/purchased an item?

You will receive a confirmation message to your messages section in Qbord, and one to your email.

How do I receive the item I just won/purchased?

You will receive an email to your inbox prompting you to confirm your shipping information. If you have already supplied this information all you will need to do is confirm the next step. If you have not you will be required to provide your shipping information so we may sent your merchandise to you. Once you complete this process we will sent a confirmation email to you with a confirmation of details. If on the off chance you somehow provided incorrect information you have 48 hours to notify Qbord before such merchandise is sent out.
Qbord is not responsible for sending merchandise to the wrong address if Qbord member has provided the incorrect shipping details.

When will I receive it?

If in Canada approximately 10 to 15 business days. Extended times apply to international winners

I didn’t receive my item?

Please allow up to 15 business days to receive you item. If this time period has expired please contact us immediately so we may check the status of this item for you.
Qbord is not responsible for sending merchandise to the wrong address if Qbord member has provided the incorrect shipping details.

Contests

What are contests?

Contests are like draws but to be entered you must to things other than put points towards it.

Why are they different than draws?

Contests will ask Qbord members to do things such as recruiting friends, making polls, interaction on social media, sharing polls, and so on. We pick a winner of the some contests randomly, or sometimes it will be the top contributor who wins.

How can I enter contests?

Each contest will vary on how you can enter, but most will consist of recruiting friends, making polls, interaction on social media, sharing polls, and so on.

How will I know if I won?

Your will receive a confirmation message to your messages section in Qbord, and one to your email.

Polls

What are polls?

Polls are question created by the Qbord community, and your Qbord friends. Poll display on your “My Profile” section.

How do I create a poll?

In the top navigation menu under “Fun Zone” click “Create your Own Poll”

How do I share a poll?

Complete the question and click share, either with Qbord member, or just Qbord friends.

What is the difference with share and share with Qbord Friends?

To share with the entire Qbord community you first must gain approval from Qbord administrators. To share with only Qbord friends does not require approval. Qbord requires members to keep questions within good taste.

Why don’t I ever see my own poll?

There can be hundreds and even thousands of polls in circulation at any given time. It is very possible you may never see your own question.

How can I view my poll results?

In your side dashboard click the “Poll” button. This will take you to the polls you have created, and polls you have answered.

Can I edit my poll?

No. This would alter the fidelity of the question, which would skew the results.

Can I share my poll with Facebook friends?

Absolutely! In your “Poll” section of your side dashboard you have the ability to share the question and results of your poll.

Why was my poll not approved?

There are a number of reason your poll could not be approved. Reasons are listed below in no particular order:
• Question has been already asked recently
• The question is not clear/makes no sense
• Deemed not in good taste
• Offensive in anyway
• Irrelevant
• Biased
Qbord administration bears the sole discretion whether or not question is approved and has the to right to suspend access to Qbord member who wish to post inappropriate or malicious content on Qbord.com.

Friends

What is the Friends feature?

This feature allows Qbord members to interact with each other from messaging, sharing polls, sharing poll results and just plain socializing.

How do I add friends?

In your side dashboard underneath “ACTIVITIES” click “Add Friends” Once you there you can search for new friends and even people you may already know.

How do I refer friends?

Under the “Rewards Zone” tab in the top navigation click “Loyalty Incentives” once you’re on this page you have the ability to import you contacts from your email to join Qbord.

Why do I need friends?

Well you don’t technically need friends, but it can sure make the whole Qbord experience a lot more fun
– just life real life.

Can I add anyone as a friend?

Technically yes, but that doesn’t mean they will accept you. We at Qbord encourage meeting new people, but don’t recommend everyone just to say you have a bunch of friends.

Privacy and Security

Do you store my information?

We store all survey responses you provide to us, but we do not link your sign up information with you response information to protect your personal privacy

Where is this information being stored?

All information on or from Qbord is stored in our state of the art encrypted servers in Canada to ensure that all information is safe and protected at all times.

What security do you use to protect my information?

We use the same security that banks use for online banking. That’s 128 bit SSL security encryption on all pages of Qbord.

Will you sell my information?

Never.

What if I do not want to share my information with Qbord?

It is entirely up to you how much if any information you want to share with us. That being said if you only provide the bare minimum to sign up it is likely you will not receive as many surveys. The reason for this is the more we know about you, the better we can deliver worthy surveys to you.

Is my information ever linked back to me?

No. We give each member a unique identifier for surveys to remain completely anonymous. We respect your privacy.

Can I trust Qbord?

Absolutely. Qbord is a division of PMG Intelligence, which is a Canadian Strategic Marketing firm which has been in business since 1993. We are also a member of the Marketing Research and Intelligence Association (MRIA) which regulates all matters in Canada related to marketing research.

Who owns Qbord?

Qbord is a division of PMG Intelligence, which is a Strategic Marketing firm based in Waterloo, Ontario.